Faqs
Coupon code
1. How to use coupon code?
Please add the code at the checkout, you will see the "Discount" box here. Enter your code here and click "Apply". If valid, your discount will be applied.
Please note that only one code can be used once per order.
Promotions and discounts
We often have some great promotions. Remember, you need to enter the discount/promotion code at checkout, as it will not be applied in the future.
2. What if I forget to use the coupon code?
Unfortunately, we cannot enter the discount manually after the order is completed.
command
3. Do I have to order online?
Yes, because we are an online retailer, you can only order online. This is the best payment method. It is fast, safe and guaranteed.
4. How do I pay?
You can pay through Paypal. For more information, please check about payment.
5. Is it safe to order online?
You can rest assured that shopping with us is safe! We are members of "Visa Verified" and "MasterCard Security" to provide additional security when using your payment card online. For potentially sensitive information, such as your name, address, and other very sensitive information, such as your credit/debit card details, we use industry-standard encryption systems. If someone else intercepts the information passed between your computer and our website, it cannot be read.
6. How do I know if my order is received?
After you place your order, we will send you an order confirmation letter via email, but it may take up to 30 minutes to reach your inbox! Once our warehouse team has processed your order, you will receive a second email notifying you that the order is being processed. If you don’t seem to receive the email, please check your spam folder. Please make sure you leave the correct mailbox so that we can contact you.
7. Can I change my order?
If you want to change your order, please contact us by email (fernandokeeling07@gmail.com). No change.
8. Can I track my order?
After your order is shipped, we will email you an order confirmation. Please check your email and use the tracking website and the tracking number there to track your order, or contact our customer service for more help. In addition, you can also use "Order Enquiry" on our website to check the status of the package.
9. Can I cancel my order?
Please contact us by email (fernandokeeling07@gmail.com), if not shipped, customer service will help you (if shipped), sorry.
10. What should I do if I receive incorrect or defective items?
We are sorry to hear that the goods you received are incorrect or have problems. Please send us an email within 15 calendar days after receiving the order, which contains your order number, name/product code and the picture of the product that should be received, as well as more detailed information about the problem (by shipping information Display). For more information, please check our return policy: About returns
Delivery time
11. Where are you going?
We can provide to the world. You can view detailed information on our shipping page: about shipping
12. Do you deliver to the post office box or BFPO address?
Yes, but please ensure that your order price is less than 50 US dollars, and do not choose to expedite shipment.
13. How much is the shipping cost?
For more information, please check: About Transportation
14. Do I need to pay customs duties and import taxes?
Depending on the value of your order, your package may or may not be subject to customs or import duties. If your package is charged, it depends on the person receiving the package to bear these costs. But we often make low-value customs declarations to avoid customs.
Unfortunately, these costs are controlled by miniature lamps and vary by country, so we cannot predict your specific cost. For more accurate information, we recommend that you contact your local customs, so that if you have to pay any unexpected shipping charges, don’t be surprised.
15. How long does delivery take?
Reception time = processing time + delivery time.
1) Processing time: 0-2 working days
Shipping time:
Fixed transportation: usually 7-15 working days
Standard transportation: usually 6-10 working days
Express transportation: usually 3-7 working days
Freight companies we work with: Post, DHL, FedEx, UPS, Aramex, etc.
For more information, please check about shipping
16. Can you send the delivery address to an address other than my billing address?
Yes! You can ship the package to another address. If you choose to deliver the package at work, be sure to enter the name of the company or organization and the name of the contact person in the address bar to ensure that the package can be successfully delivered.
17. What if my package does not arrive?
If your order does not arrive within the time frame specified by us, please contact us by email (fernandokeeling07@gmail.com).
payment method
18. How to pay?
You can pay for the order online via PayPal.
19. When can I charge?
When you arrive at the final settlement page and submit your order, we will immediately contact your bank or card issuer to authorize payment from your account. If you have questions about payment, the card issuer or customer service department will contact you.
20. What if I forget my password?
Please follow the page guide to retrieve your password through the registration email you used on our website. Or, please contact our customer service (fernandokeeling07@gmail.com) by email and ask them to help you reset your password.
Products and inventory
21. How to find more information about the product?
If you can't find the product information you need, please feel free to contact us, we will do our best to help you.
22. Will you get more inventory?
The fast fashion we are pursuing makes our hot items quickly sold out. We are not sure when these items can be restored in stock, but please feel free to contact us by email, we will do our best to help you.
23. Do you have a size guide?
We often list detailed and accurate size information on each product page, please check carefully before placing an order to avoid after-sales problems.
1. How to use coupon code?
Please add the code at the checkout, you will see the "Discount" box here. Enter your code here and click "Apply". If valid, your discount will be applied.
Please note that only one code can be used once per order.
Promotions and discounts
We often have some great promotions. Remember, you need to enter the discount/promotion code at checkout, as it will not be applied in the future.
2. What if I forget to use the coupon code?
Unfortunately, we cannot enter the discount manually after the order is completed.
command
3. Do I have to order online?
Yes, because we are an online retailer, you can only order online. This is the best payment method. It is fast, safe and guaranteed.
4. How do I pay?
You can pay through Paypal. For more information, please check about payment.
5. Is it safe to order online?
You can rest assured that shopping with us is safe! We are members of "Visa Verified" and "MasterCard Security" to provide additional security when using your payment card online. For potentially sensitive information, such as your name, address, and other very sensitive information, such as your credit/debit card details, we use industry-standard encryption systems. If someone else intercepts the information passed between your computer and our website, it cannot be read.
6. How do I know if my order is received?
After you place your order, we will send you an order confirmation letter via email, but it may take up to 30 minutes to reach your inbox! Once our warehouse team has processed your order, you will receive a second email notifying you that the order is being processed. If you don’t seem to receive the email, please check your spam folder. Please make sure you leave the correct mailbox so that we can contact you.
7. Can I change my order?
If you want to change your order, please contact us by email (fernandokeeling07@gmail.com). No change.
8. Can I track my order?
After your order is shipped, we will email you an order confirmation. Please check your email and use the tracking website and the tracking number there to track your order, or contact our customer service for more help. In addition, you can also use "Order Enquiry" on our website to check the status of the package.
9. Can I cancel my order?
Please contact us by email (fernandokeeling07@gmail.com), if not shipped, customer service will help you (if shipped), sorry.
10. What should I do if I receive incorrect or defective items?
We are sorry to hear that the goods you received are incorrect or have problems. Please send us an email within 15 calendar days after receiving the order, which contains your order number, name/product code and the picture of the product that should be received, as well as more detailed information about the problem (by shipping information Display). For more information, please check our return policy: About returns
Delivery time
11. Where are you going?
We can provide to the world. You can view detailed information on our shipping page: about shipping
12. Do you deliver to the post office box or BFPO address?
Yes, but please ensure that your order price is less than 50 US dollars, and do not choose to expedite shipment.
13. How much is the shipping cost?
For more information, please check: About Transportation
14. Do I need to pay customs duties and import taxes?
Depending on the value of your order, your package may or may not be subject to customs or import duties. If your package is charged, it depends on the person receiving the package to bear these costs. But we often make low-value customs declarations to avoid customs.
Unfortunately, these costs are controlled by miniature lamps and vary by country, so we cannot predict your specific cost. For more accurate information, we recommend that you contact your local customs, so that if you have to pay any unexpected shipping charges, don’t be surprised.
15. How long does delivery take?
Reception time = processing time + delivery time.
1) Processing time: 0-2 working days
Shipping time:
Fixed transportation: usually 7-15 working days
Standard transportation: usually 6-10 working days
Express transportation: usually 3-7 working days
Freight companies we work with: Post, DHL, FedEx, UPS, Aramex, etc.
For more information, please check about shipping
16. Can you send the delivery address to an address other than my billing address?
Yes! You can ship the package to another address. If you choose to deliver the package at work, be sure to enter the name of the company or organization and the name of the contact person in the address bar to ensure that the package can be successfully delivered.
17. What if my package does not arrive?
If your order does not arrive within the time frame specified by us, please contact us by email (fernandokeeling07@gmail.com).
payment method
18. How to pay?
You can pay for the order online via PayPal.
19. When can I charge?
When you arrive at the final settlement page and submit your order, we will immediately contact your bank or card issuer to authorize payment from your account. If you have questions about payment, the card issuer or customer service department will contact you.
20. What if I forget my password?
Please follow the page guide to retrieve your password through the registration email you used on our website. Or, please contact our customer service (fernandokeeling07@gmail.com) by email and ask them to help you reset your password.
Products and inventory
21. How to find more information about the product?
If you can't find the product information you need, please feel free to contact us, we will do our best to help you.
22. Will you get more inventory?
The fast fashion we are pursuing makes our hot items quickly sold out. We are not sure when these items can be restored in stock, but please feel free to contact us by email, we will do our best to help you.
23. Do you have a size guide?
We often list detailed and accurate size information on each product page, please check carefully before placing an order to avoid after-sales problems.